1. Lead Times: 
The completion or installation date quoted is our best estimate of when your order will be completed. THIS IS NOT A PROMISE! Backorders do occur. We will do our best to complete your project as quickly as possible, pending availability of slabs. 

2. A job site is ready for template when: 
All necessary Cabinets and appliances must be on site and installed

3. Viewing and Approving Your Slabs: 
Your slabs should be viewed and approved before template and before the contract is signed.  

4. Template: 
The home owner MUST be present during the entire template process. This person will be required to answer questions pertaining to seaming, corner radius, overhangs and “special designs” on island, etc; therefore it is recommended that this person is familiar with the project. 

5. Pricing: 
We have priced your order based on measurements that you have provided. If the field measurements are different, we will adjust accordingly.  

6. Removal of old tops (Demolition): 
Installation of natural stone surfaces does not include removal of old tops unless agreements have been made for us to do so. If we are installing your new top in an existing kitchen, there may be unfinished areas of your wall or cabinets that will be exposed and/or covered by your new top. We DO NOT finish these areas. If we do a demolition of an existing countertop and there is a mirror (bath area) that has to be removed, the owner has to remove that mirror – this is the customer’s responsibility. 

7. Plumbing and Wiring:
Plumbing and wiring is not included in any installation. We are not plumbers or electricians by trade. We are NOT responsible for any leaks or damage. We will NOT reconnect sinks or cook tops. Under-mount applications will be cutout, polished and drilled to accept mounting brackets. Cutouts for drop-in sinks and cook tops will be completed on the job site and dust is to be expected. 

8. Installation: 
The home owner MUST be present during the entire installation process. 

9. Incidental Damage: 
Final wall preparation (painting, wallpaper, etc) should NOT be completed prior to installation if at all possible. Care will be exercised during the countertop installation; however, scrapes, punctures or digs are possible. These items are considered incidental damages and are the customer’s responsibility to repair. 

10. Seaming: 
Placement of seams is at the discretion of the fabricator. Seams will typically vary from 1/16” to 1/8” and will be visible to the eye or touch. Color coordinated epoxy will be used to form the seam and blend in with countertop. Even though a customer is consulted with respect to the seam location, the fabricator reserves the right to adjust if needed. 

11. Installation Approval: 
After the product has been installed the customer MUST be present to inspect the countertops. At installation a customer approval form will be provided to the customer for their signature, confirming they are satisfied with the quality, fit and damage free condition of countertop. 

12. Clean-up: 
Installation is considered a construction project and residual dust should be expected. The customer may want to cover adjacent areas to contain the dust to the construction area. The job site will be left in broom condition. 

13. Warranty: 
We do not cover damages caused by customer such as dropping something on the counter, scratching the counter, etc.

​​